Refund Policy

This Refund Policy outlines the guidelines and procedures for requesting and processing refunds for products sold by Mandiri Med Berhad on the website located at "https://www.hivtest.my/". We are committed to providing a fair and transparent process for handling refund requests in accordance with applicable laws and regulations.

Eligibility for Refunds:

Refunds are generally available for products that are defective, damaged upon receipt, or not as described on our website.
Refund requests must be submitted within a reasonable timeframe from the date of purchase, as specified below.
Refund Request Process:

To request a refund, customers must contact our customer support team via the provided contact information on our website.
The request should include the order number, details of the product, the reason for the refund request, and any relevant supporting documentation or images.
Return of Products:

In some cases, we may require customers to return the product before processing the refund. The return process will be communicated to customers upon approval of the refund request.
The returned product must be in its original condition, packaging, and accompanied by all accessories and documentation.
Refund Approval and Processing:

Refund requests will be reviewed on a case-by-case basis by our customer support team.
If the refund request is approved, we will initiate the refund process.
Refunds will be processed using the original payment method used for the purchase.
Refund Timeframe:

The time it takes for the refunded amount to appear in your account may vary based on your payment method and financial institution.
Non-Refundable Items:

Some products, services, or promotional offers may not be eligible for refunds. This will be clearly indicated on our website at the time of purchase.
Cancellation Policy:

If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible.
If the order has already been shipped, you may need to follow the return process outlined above.
Refunds for Digital Products:

If you have purchased digital products such as electronic documents or software, refunds may only be available if the product is defective or not as described.
Changes to this Refund Policy:

We reserve the right to amend or update this Refund Policy at any time. Changes will be posted on our website and will become effective immediately upon posting.
Contact Information:

For refund requests, inquiries, or assistance, please contact our customer support team using the provided contact details on our website.
Please note that this Refund Policy does not affect your statutory rights as a consumer. We encourage you to review this policy before making a purchase and to contact us if you have any questions or concerns.